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The smart city as an inclusive city: seven steps to tackling digital exclusion

By Lily Maxwell on Apr 23, 2018 11:24:00 PM

Although the quantity of people using technology in their everyday lives is constantly rising, a relatively high percentage of the world’s population remains digitally disengaged or even technologically illiterate. In the European Union alone, nearly a third of people don’t use the internet on a daily basis; only half of all Europeans aged 16 - 74 use social networks or e-government services, and in some European countries up to 25% of people don’t have access to a computer from home.

As smart cities render our world more and more digital, and Information and Communications Technology (ICTs) play an increasingly important role in our daily lives, the ‘digital exclusion’ of certain population groups - notably those from low-income backgrounds, the elderly, and the disabled - is morphing into total societal exclusion.

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