Over the past seven years, the smart city approach has changed fundamentally in terms of the strategies that cities and communities have chosen as a pathway for transformation. Driven by technology providers in the early years, governments as leaders of the smart city movement have later understood that technology is “only” the enabler for reaching governmental, economic and societal goals.
Today, smart city strategies still consider technology as an enabler, but governments have learned that top-down initiatives are not a prerequisite for success. Drivers for success are collaborative and participative human-centric approaches. If a city or community wants to become smarter, it should take the needs and problems of its customers – most of all their citizens – into account.