Over the past seven years, the smart city concept has changed fundamentally in terms of the approaches that cities or communities have chosen for urban transformation. Driven by technology providers in the early years, governments as leaders of the smart city movement have later understood that technology is “only” the enabler for reaching governmental, economic and societal goals. Today, smart city strategies still consider technology as an enabler, but governments have learned that top-down initiatives or a “master planned” approach are not the determinants of success. Drivers for success are collaborative and participative citizen-/human-centric approaches. If a city or community wants to become smarter, it should take the needs and problems of its customers – citizens, businesses, workforce/commuters, entrepreneurs, academia and non-profit organizations – into account.