In their eagerness to create breakthrough technologies and disruptive platforms, innovators sometimes collide with an established (and perhaps ill-suited) regulatory and policy-making process. In a previous article on e-scooters, we reported that a strategy of "permissionless innovation" enabled app-activated e-scooter startups to gain a precarious foothold in urban mobility markets. However, these startups soon discovered that safety and regulatory issues - including the lack of regulations in most situations - led to controversial relations with cities and citizens. In this article, we cover recent experiences, lessons learned and thoughts on the need for collaborative solutions. For an overview of the e-scooter market and its dynamics, read our article E-Scooters: A Passing Fad or Smart Mobility?

Electric scooters appeal to those who want to move quickly and easily through urban streets at low cost while avoiding congestion and solving first mile / last mile mobility problems. However, menacing clouds - in the form of safety, regulatory and business model issues - linger above the nascent e-scooter sharing market, raising questions about its future. A key question is whether cities can find ways for this new micro-mobility service to add value to sustainable urban mobility. In this article, we explore the e-scooter market and competitive dynamics and offer a perspective on smart city challenges. To learn about the lessons learned from the city perspective regarding the introduction of e-scooter sharing, please read our article E-Scooters: A Collision Between Innovation And Controversy.